The role of top management in quality management according to BFC SEE standard

Business Friendly Certification South-East Europe (BFC SEE) is a unique program for improving the quality of services in municipalities region Europe, which available to companies and potential investors. BFC SEE provides top management with clear roadmap on how create favorable business environment introduce internationally recognized standards efficient transparent local administration. For investors looking invest or expand their Southeast serves as standardized tool assessing conditions, indicating municipality best investment climate. The problem that will be addressed paper focused analyzing effects introduction determining justification application self-government units order improve organization service provision. goal research examine using standard affects creation increase number entities units. In framework this research, important aspects related attitudes are questioned regarding perception importance improvement processes determine attractiveness environment. sample include at least 50% have implemented specified Federation Bosnia Herzegovina.